Terms and Conditions

  • Flower arrangements shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.

  • If ordered flowers / cake are not available in the respective city or town, we shall deliver available best quality flowers / cake of equal value according to our substitution policy.

  • In case of flowers & cakes (all being perishable items), if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.

  • Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.

  • No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.

  • The owners of the site retains the right to refuse any order unconditionally.

  • All claims are subject to the jurisdiction of Court at Delhi, India only.

Privacy Policy

Country Flora recognizes and respects the privacy of our valued customers. We ensure the security of our customers, registered members and users with our strong privacy policies.

The aim of this Privacy Policy is to inform you about:

  • • The personal information that we collect from you when you visit our site, respond to our emails, and place orders through contact forms, or mail or fax.
  • • The need of gathering your information.
  • • How we collect your details and how we use it.
  • • The choices you have pertaining to our use of your personal information.

Note: it is essential that you are 18 years or older to subscribe or register as a member of CountryFlora.com.

Why do we gather information?

We gather personal information to help improve our customer service and products. If you stay in Delhi, then our florist in Delhi will communicate with you to process your orders and to provide you with an enhanced and more personalized shopping experience. We will keep in touch with you and will be sending the special offers and discounts for future usage.

What information do we gather?

Our Online florist portal will collect your name, address, telephone or mobile number, and email address. We will be noting the products purchased and the occasion on which you have ordered. We need the billing information on our secure payment gateway, and also any promotion code and related information. Members can add name and address to the Address book, and only they have the right to view and edit their address-book entries.

How we use "Cookies" and "Action Tags"?

A cookie is nothing but a small data file sent to your browser through a web server and stored on your computer. We will use these cookies to let us know that you are our existing customer or member, in order to provide certain attractive features to you. Don’t disable this option in your web browser as you may not get the shipping cart feature from our florist of Mumbai or florist of Hyderabad links.

Online florist uses common web technology called “action tags” to anonymously track purchase, usage and other web activity info. It provides data to third parties for tracking purpose. If you order online in Gurgaon, then florist in Gurgaon will get in touch with these third parties, but our online florist programs will not use action tags to collect your transfer personal information.

How we use the information we collect?

Country Flora will use the collected information to communicate with you, and enhance your shopping experience by combining this information with the data we get from affiliates and third parties.

We reserve the rights to disclose the information provided by you to us as required by law. Our branches like florist in Bangalore or florist in Kolkata will be using it in the legal process and law enforcement requests, and to conduct promotions and in protecting the rights or property of the company.

Consent to Transfer and Submission

CountryFlora.com is being operated in India, so the information provide by you will be transferred to India for processing. By using our online florist services or by providing us with your information, you hereby consent to this transfer.

Links to Other Websites

CountryFlora.com asks you to be aware about links and ad banners on our site, as they take you to affiliated and third party websites, where the privacy policy of those companies will be subjected to you, and not ours. We encourage you to read the terms and conditions, and privacy policy of the affiliated sites to ensure a safe and secure shopping experience.

For assistance, call us +91 98189 38263
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  Our pan India vendor base assures our prized consumers of a 4 hour delivery promise. Because at Country Flora, timely delivery is as important as quality delivery.
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Do you have a precise need which is not showcased on the site? Please let us know through the section below about your requirements. If you are not sure about what to gift, please try to include the occasion too, if possible, so that our experts can guide with you with the right kind of gifting solution appropriate to the occasion.

When you decide on your custom order, you will get a link from the Country Flora team for processing the order. At any given point of time, you may feel the need to get in touch with us, please call our Customer Care number so that we would be able to guide you better.
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In MIDNIGHT Deliveries please select the desired date of delivery as the date prior to the occasion date.
For eg: if occasion is on 10th Aug, please select 9th Aug as a desired date of delivery.
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Time assurance is only possible for products from Fixed Time Delivery Category. There is a definite transit period of delivery for other gifts. We still try our best to meet delivery preferences.
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