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Substitution Policy


At Country Flora, we aim at delivering excellent quality and impeccable services to our esteemed customers, making online flower and gift shopping a worthwhile experience. However, under unavoidable circumstances, we may fail to deliver exactly the same item that is displayed on our website. But at the same time, we make sure that utmost care is taken to substitute your ordered item, while retaining the style and value, delivering items of equal or better quality.

Country Flora puts in assiduous efforts to deliver the flower arrangement, cakes or other perishable items exactly the way it is exhibited on our website. However, at times, due to unavoidable circumstances, seasonal constraints, or lack of necessary items in the delivery destination, it is practically impossible for us to replicate the same. All flowers are not available in all seasons; however, irrespective of this, we make sure that the order does not get delayed due to lack of availability of any particular flower. Hence, we will substitute the flower with other flowers of same or higher value or quality, with the aesthetic elements and design of the arrangement remaining the same.

In smaller cities and towns, it is not always possible for florists to stock high-value flowers due to the limited availability and perishable nature. Moreover, seasonal flowers may not always be available during other months of the year. Hence, it is recommended to order only those items which are available all throughout the year. Moreover, you can also email or call us in advance to enquire which flowers would be available in your preferred delivery destination for that season.

At Country Flora, we guarantee that all customer orders are filled to the value in situation where the item ordered is not available. Our substitution policy makes sure that the design, shape, size, and aesthetics of the flower arrangement remain unchanged. At the same time, we take immense care to replace the unavailable flowers with the one that meets or exceeds the expectations and happiness of both the sender and receiver.

For cakes and other perishable items like chocolates and fruits, regional constraints, warm weather conditions, and other unavoidable circumstances may prevent us from delivering exactly what has been ordered. However, Country Flora guarantees the best delivery right on time. Hence, our substitution policy ensures that cake and other perishable items will be substituted with other flavors of the highest quality if the ordered item is not available with the local florist or gets damaged due to weather conditions. At the same time, we cater to the best of value delivered to our customers, and hence, the shape, size, and design remain the same for the substituted product.

If there are any complaints about the quality of the item at the time of delivery, please feel free to contact us immediately so that we can arrange for a high quality substitution. Country Flora does not entertain any complaints about the quality of the items after the day of delivery, keeping in mind that such items are perishable in nature.

Under all circumstance, the ordered will be rightfully filled to value with no compromise on the quality or quantity.