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Faq

Frequently Asked Questions

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

CountryFlora is a trusted online gifting and celebration brand in India. Since 2009, we’ve been delivering fresh flowers, delicious cakes, chocolates, soft toys, and personalized gift combos across the country with fast, reliable service.

Yes! We provide same day delivery within 3–4 hours across India. Simply place your order before 6 PM on the same day, and we’ll deliver it fresh and on time.

Absolutely! CountryFlora offers midnight flower and cake delivery for birthdays, anniversaries, and special surprises — delivered exactly at 12:00 AM.

Yes — you can place orders for delivery in India from anywhere in the world. Our international ordering system makes it easy to send gifts back home.

We deliver:

  • Fresh flower bouquets

  • Cakes (including designer & special occasion cakes)

  • Chocolates & sweet treats

  • Soft toys

  • Gift combos

…and soon, brass decorative items and premium glassware.

Yes. We cater to corporate and bulk orders across India, including employee gifts, festival hampers, client appreciation gifts, event gifting, and branded solutions.

We provide all types of celebration decorations including birthday décor, anniversary setups, proposal décor, festival decoration, event décor, and customized themes across India.

Limelight Events is CountryFlora’s dedicated event service wing. It offers end-to-end event planning and execution, including décor, themes, venue setups, and professional event support for personal and corporate celebrations.

Yes — we now provide indoor plant services for corporate clients to enhance office spaces with greenery and improve workspace ambiance.

We use a secure payment gateway that supports credit/debit cards, UPI, net banking, and digital wallets. All transactions are encrypted and safe.

Refunds and cancellations are processed according to our policy. If your order cannot be delivered due to technical issues or unavailability, our customer support team will assist you with a full or partial refund.

Yes! You can select a future delivery date and time while placing your order. Same-day delivery is also available if you order before 6 PM.

We deliver across 500+ cities in India — including metros, tier-2 cities, and many smaller towns. If you don’t see your city listed, just check with our support team.

You can track your order status via the order confirmation email/SMS. Our customer support team is also available to assist with real-time updates.

Yes! While placing your order, you can include a personalized message. This note will be printed or handwritten and delivered with your gift.

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