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Faq

Frequently Asked Questions

01. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

Country Flora is a leading online flowers and gift store based out of New Delhi, India. With over 5 years of experience in the floral gifting industry, our extensive reach of vendors not only makes us a prestigious online flower shop in Delhi-NCR, but also enables us to deliver fresh, fragrant and beautiful flowers and gifts across 250 cities globally. 

There are countless online florists in the market today, but we boast of a limited number of orders, helping us to retain the highest standards of quality for the deliveries. At Country Flora, our mission is to ensure prompt delivery service, adhering to the best quality parameters, which makes us your preferred florist and gift shop online. 

 Country Flora is a preferred choice for millions of online shoppers, delivering fresh flowers and gifts across 250 cities in India. Besides, featuring an extensive vendor base, we also deliver internationally, offering the expediency to place the order online via our website at www.countryflora.com. Choose from a comprehensive range of flowers and gifts highlighted on our website, or place custom order, and we will get back to you with delivery schedule and costing, anytime, anywhere. 

Being a leading online florist and gift shop in India, Country Flora boasts of India’s No.1 integrated CCAvenue Payment Gateway that facilitates secured and convenient online payment. We accept all leading credit cards, namely Master Card, Visa, JCB, and Diners Club card. If you have internet banking facility, you can pay for your order via online bank transfer facility offered by the leading banks in India like ICICI Bank, HDFC Bank, IDBI Bank, State Bank of India, UTI Bank, Bank of Punjab Ltd., Citibank, Centurian Bank, Federal Bank, and Global Trust Bank. 

Yes; we operate in association with integrated CCAvenue payment gateway, which is a highly secured gateway verified by VeriSign. Hence, your credit card details and online payment transaction is absolutely secured with Country Flora.

Yes; it is necessary to divulge the credit card number or bank account information to authenticate the online payment process. Do not worry; it is safe.



County Flora does not share customer information with anybody, or for any purpose other than online transaction. 

Your bank account or credit card will be charged after the shipment of the order is placed by you. 

No; Country Flora does not charge any other cost except what is mentioned along with the item. 



Yes; Country Flora guarantees same day delivery all across India for orders placed on/before 4:00 P.M. 

Country Flora provides free delivery all across India.   

    

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